Fred Reichheld

3.64 of 5 Votes: 1

url

https://booksminority.net/fred-reichheld

website

genres

Nonfiction

About this author

Books by Fred Reichheld

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World (2011)

language

English

3.85 of 5 Votes: 3

review 1: The concept is great, and its really easy to understand. We're testing eNPS this with our own employees - It's inspired us to create a tool at Splash Damage that allows all employees to regularly rate the company on whether they'd recommend it, why, and then allows me to review ...

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