All reviews for Uncommon Service: How to Win by Putting Customers at the Core of Your Business (2012)
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An amazing speaker in person, I am excited to get more in depth as I am starting Dr. Frei's book.
It is full of real examples of corporates with their uncommon service at brilliance. A good read.
I skimmed it and overall, some good points hit home. To revisit when time allows.