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Concierge Confidential: The Gloves Come Off—and The Secrets Come Out! Tales From The Man Who Serves Millionaires, Moguls, And Madmen (2011)

by Michael Fazio(Favorite Author)

3.39 of 5 Votes: 2

ISBN

0312643764 (ISBN13: 9780312643768)

languge

English

genre

Memoir & Autobiography

publisher

St. Martin's Press

review 1: This was fun! Certainly not deep or life-changing, but a potato-chippy kind of book about being the consummate service professional. I love concierges, and have no hesitation about popping into a hotel in a strange city and saying, "So, where's the best bead store in town? And can you tell me where I can get some archival ink?" because they know. And reading about how much fun it is to be on the other side of those questions (most of the time) was great. Naturally, reading about how terrible it can be when really rich people are obnoxious was even better.
review 2: Michael Fazio offers some laughs as he describes his life as a concierge in New York City. Catering to the rich and super rich, Fazio recounts ridiculous stories of infidelities, bizarre requests, c... morelose encounters and everything in between.A quick and easy read for anyone who is looking for a good laugh and to be slightly appalled by the behavior of those who feel are better than the hotel concierge. less

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