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The Customer Is Always Wrong: The Retail Chronicles (2008)

by Jeff Martin(Favorite Author)

2.99 of 5 Votes: 4

ISBN

193336890X (ISBN13: 9781933368900)

languge

English

genre

Memoir & Autobiography

publisher

Soft Skull Press

review 1: This was interesting, but rather uneven. I enjoyed some of these essays, but wondered why some of the others were in here at all. I did like that the book wasn't just one big long rant against stupid or rude customers, and that there were so many different types of retail experiences included here. My favorite essays were "Sears, Sbarro's, Sayonara" by Wade Rouse, "Another Day at the Video Store" by Kevin Smokler, "The Bad Call" by Clay Allen, and "Un Posto Speciale" by Jim De Rogatis. I found the last one particularly moving, and the information about drum kits was a nice bonus.
review 2: As someone who worked in retail for over 5 years and has just recently returned for the Holidays, I could completely relate to this collection of essays. Not only was it ... morehilarious, but true. My particular favorite was "Sixteen Retail Rules". I could swear to God Cathy Lazarus probably worked in the same store as I did. I want to give this book to everyone I know as a Christmas present and force them to think about what sort of customer they are and how under appreciated and mistreated sales associates are. less

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