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The Customer Is Always Wrong: The Retail Chronicles (2008)

by Jeff Martin(Favorite Author)
2.99 of 5 Votes: 4
ISBN
193336890X (ISBN13: 9781933368900)
languge
English
publisher
Soft Skull Press
review 1: This was interesting, but rather uneven. I enjoyed some of these essays, but wondered why some of the others were in here at all. I did like that the book wasn't just one big long rant against stupid or rude customers, and that there were so many different types of retail experiences included here. My favorite essays were "Sears, Sbarro's, Sayonara" by Wade Rouse, "Another Day at the Video Store" by Kevin Smokler, "The Bad Call" by Clay Allen, and "Un Posto Speciale" by Jim De Rogatis. I found the last one particularly moving, and the information about drum kits was a nice bonus.
review 2: As someone who worked in retail for over 5 years and has just recently returned for the Holidays, I could completely relate to this collection of essays. Not only was it
... morehilarious, but true. My particular favorite was "Sixteen Retail Rules". I could swear to God Cathy Lazarus probably worked in the same store as I did. I want to give this book to everyone I know as a Christmas present and force them to think about what sort of customer they are and how under appreciated and mistreated sales associates are. less
Reviews (see all)
JustJ
Wade Rouse's story was nice and so was a couple others. Most were a tad boring but easy to read.
Kurienna
a little uneven, but anyone who worked retail would appreciate it
Banani
Needed more stories about crazy customers.
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