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Outstanding!: 47 Ways To Make Your Organization Exceptional (2010)

by John G. Miller(Favorite Author)

3.99 of 5 Votes: 3

ISBN

0399156402 (ISBN13: 9780399156403)

languge

English

genre

Fantasy

publisher

Putnam Adult

review 1: Outstanding! has so much content in it, it's a book to be studied by a team. And yet the short chapters make it a delightfully easy read. As a supervisor for a small Customer Service group, I am constantly looking for information that will encourage and motivate my employees to provide the best in service to our customers. With little to no budget in which to meet our training needs, I have made it a personal priority to seek out books, articles, free online training, etc., materials that will benefit my staff members both in their personal lives as well as their professional careers. I had the great fortune to find John G. Miller's book, "Outstanding -- 47 Ways to Make Your Organization Exceptional" in a local bookstore. What a find! Mr. Miller has a fabulous ability to d... moreraw the reader into each detailed description of his personal customer service experiences. As a book that is difficult to put down, I feel as a dear friend is recounting each of the experiences. Many stories are his experiences of the kind of outstanding service someone with the right attitude provides regardless of their circumstances or surroundings. When the entitlement mentality is not weighing people down, they can shine brightly and give us hope that outstanding customer service can and does exist! An absolute joyful reading! I am now reading his QBQ! and Flipping the Switch books on personal accountability and will also share them with my team.
review 2: This book is about how to better your professional organization. I heard about it on the radio and it sounded really good. I'm weird. I listened to it and thought of the principles and how they apply to the organization of the family. I found it sort of enlightening in that regard. In the audio - the author talks too fast, though. It's hard to wrap your brain around one point before he's off to the next. less

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