Rate this book

Lead With Luv: A Different Way To Create Real Success (2010)

by Kenneth H. Blanchard(Favorite Author)

3.83 of 5 Votes: 2

ISBN

0137039743 (ISBN13: 9780137039746)

languge

English

genre

Nonfiction

publisher

FT Press

review 1: Quick read about servant leadership and how it is put in action at Southwest Airlines. A lot of it I had read/heard before, but a couple of points really stuck out - engaging your employees (and not just management) in helping to solve problems, and flipping the hierarchy of who to please first to have employees first. Please employees first, then customers, then stakeholders/investors. The philosophy is that if you take care of your people, they will do the right things to please the customers, who will then give you repeat business, thus pleasing the stakeholders. I'm totally on board with that.I also enjoyed the discussion of the "triple bottom line" -- that is, Southwest strives to be the employer of choice, the provider of choice, and the investment of choice. Overall... more, some good things to think about when starting a company or trying to transform a company culture.
review 2: Simple to follow and understand, good book to read on a daily basis on how to improve the company. One important thing I learn is, if we want to achieve excellent customer service is that, not only do we have an excellent service outside, there has to be a need to also serve an excellent customer service in side the company. Then the company can really grow. Even that means, when the customer is in the wrong, there are times there's a need to defend the company staff. less

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